- Why did I not receive my order confirmation email?
Please check your spam email box. If not, please contact us by email or phone.
- How can I track my order?
Scarf Me sends 2 emails after making the purchase. The first confirmation when payment is approved, and the second when your order is shipped.
- How to use my discount coupon?
Before finalizing your purchase, on the checkout page you will have the field to add the code.
- Do you have gift packaging?
All Scarf Me wipes are shipped in a special box.
-What are the paying ways?
Credit card with installments of up to 6 installments or bank transfer.
-I forgot my password, what now?
Click login at the top right of the home and go to I forgot my password . You will receive a change email.
- Product came with a defect, how to proceed?
Take a photo of the defect and send it to the email karina.cordeiro@scarfme.com.br
- Can I exchange an order purchased on the website in a physical store?
You can, as long as it is not an Outlet product and that it is in perfect condition, with the label and invoice.
