The deadlines for exchanges and returns are 30 calendar days after receiving the product for exchange and 7 calendar days after receiving the product for return .
To request an exchange or return, simply send us an email to ecommerce@scarfme.com.br with the information below filled in:
- Request number
- Specify which part you want to exchange or return
- Reason for exchange or return (Your opinion is very important so that we can always improve)
We will respond to your email within 7 business days by sending the postage code via Reverse Logistics.
*Requests will only be accepted via email, regardless of whether the purchase is made via Whatsapp or the website.
The first exchange is free and can only be done once.
Attention: The customer can only request a refund of the amount paid if they have not previously exchanged a product.
The postage code is valid for 5 working days. After this period, product exchanges or returns will not be accepted.
The exchanged parts undergo a careful analysis and must be returned intact, with no signs of use, washing, stains or dirt. If there are any changes to the piece, it will be returned to the customer and exchanges or returns will not be accepted.
If everything is ok with the product, we will send the requested part or refund the purchase price in case of return.
Wait for the order to return to the office, according to the tracking provided by the Post Office. Once the item returns to the office it will be posted within 5 working days, then you will receive the new tracking by email.
Attention:
- Our stock has a very large variation of parts and we are unable to guarantee that the part desired for exchange is available. In cases like this, we will provide a voucher for the same value, so that the customer can use it in another purchase on our website or if they want to wait for the part to be replaced.
- Exchanges and returns are only handled by email, they are not carried out, nor are progress informed, via Whatsapp or Instagram.
- In cases where the customer requests a refund of the amount paid (after receiving the product) or canceling the order (before shipping), we will refund the amount within 7 working days , using the same payment method chosen at the time of purchase. If the customer used a discount coupon at the time of purchase, this amount will be deducted and only the net amount actually paid for the order will be returned. The refund period does not change depending on the payment method, only where the amount will be refunded. If the payment was made by PIX, the refund will be in the account where the PIX was made. If it was by credit card, it will be refunded on the credit card statement.
- If the customer makes a partial return of the order, leaving some parts, the shipping cost will not be refunded.
- If the customer has received gifts upon purchase, and returns their order, the gifts must also be returned, otherwise the sales value of the gift items will be deducted from the amount to be refunded to the customer.
Defective Parts
If the customer has purchased a piece and after use/washing, that piece has a defect, the deadline for exchanging that piece is 90 days, from the date of purchase on the website.
