The deadlines for exchanges and returns are 30 calendar days after receipt of the product for exchanges and 7 calendar days after receipt of the product for returns .
To request an exchange or return, simply send us an email to atendimento@scarfme.com.br with the information below:
- Order number
- Specify which part you want to exchange or return
- Reason for exchange or return (Your opinion is very important so that we can always improve)
We will respond to your email within 7 business days by sending the postage code, via Reverse Logistics.
*Only requests will be accepted by email, regardless of whether the purchase is made via WhatsApp or the website.
The first exchange is free and can only be made once.
Attention: The customer may only request a refund of the amount paid if they have not previously exchanged a product.
The postage code is valid for 5 business days. After this period, exchanges or returns of the product will not be accepted.
Exchanged items undergo careful analysis and must be returned intact, with no signs of use, washing, stains or dirt. If there is any change to the item, it will be returned to the customer and the exchange or return will not be accepted.
If everything is ok with the product, we will send the requested part or refund the purchase amount in case of return.
Wait for the order to return to the office, according to the tracking information provided by the Post Office. As soon as the item returns to the office, it will be posted within 5 business days, and you will then receive the new tracking information by email.
Attention:
- Our stock has a very large variation of parts and we cannot guarantee that the desired part in exchange will be available. In cases like this, we will provide a voucher for the same value, so that the customer can use it in another purchase on our website or if they want to wait for the part to be replaced.
- Exchanges and returns are only handled by email, they are not carried out, nor are any updates provided, via Whatsapp or Instagram.
- In cases where the customer requests a refund of the amount paid (after receiving the product) or cancellation of the order (before shipping), we will issue a refund within 7 business days , using the same payment method chosen at the time of purchase. If the customer used a discount coupon at the time of purchase, this amount will be discounted and the refund will only be for the net amount actually paid for the order. The refund period does not change depending on the payment method, only where the amount will be refunded. If the payment was made via PIX, the refund will be made to the account where the PIX was made. If the payment was made via credit card, it will be refunded to the credit card statement.
- If the customer makes a partial return of the order, keeping some of the items, the shipping cost will not be refunded.
- If the customer has received gifts with the purchase, and returns their order, the gifts must also be returned, otherwise the sales value of the gift items will be discounted from the amount to be refunded to the customer.
Defective Parts
If the customer has purchased a piece and after use/washing, this piece has developed a defect, the deadline for exchanging this piece is 90 days, from the date of purchase on the website.
